Our responsible business program

We are a truly responsible business in practice as well as theory. To us, responsible business means taking care of people, community and the environment in the following ways:

People: taking responsibility for diversity and inclusion, and the health and safety of employees and customers.
Community: showing social and ethical leadership within the company as well as in the community.
Environment: reducing our negative impact on the environment.

Our ambition is to be a good company to work for, stay at and partner with. This means that we must take our commitment of being a responsible business seriously and aim to be among the leaders within our industry.

As we do business, we interact with a broad range of stakeholders, including our people, our customers, our shareholders and ﬁnancial partners, our suppliers, the environment, governments and the communities in which we operate.

At Carlson, when we interact with our various stakeholders, we aspire to combine a powerful business sense and a strong sense of social responsibility.

Employees

Employees will be educated through training, encouraged and given opportunities to participate in and make decisions in favor of environmental, ethical and social issues in their work and private lives.

Customers

We will communicate our Responsible Business program to our customers and provide them the opportunity to beneﬁt from and support our commitment.

Suppliers

We shall strive to purchase products that have a reduced environmental impact during their life cycle, from suppliers that demonstrate environmental and social responsibility.

Community

We will positively contribute to the local communities in which we operate.

Property Owners

We will provide our property owners with educational opportunities, guidance and a framework by which they can support our commitment to Responsible Business.

Code of Business Conduct and Ethics

We strive to provide all whom we serve with quality products, services and solutions, and in doing so, we must maintain the highest ethical standards. Our guests, customers, clients, colleagues, franchisees, partners, property owners, financial partners, suppliers and shareholders expect us to act ethically. It is the responsibility of all Carlson employees, directors and representatives to ensure we do so, and the Code of Business Conduct and Ethics helps guide us in that effort.

Shareholders

We shall provide shareholders and investors with timely, accurate and transparent information on Responsible Business-related risks and opportunities.

Government

We require all business units to abide by local, state and federal legislation regarding labor laws, health and safety, human rights and the environment.

Environment

We shall do our utmost to continuously improve our performance in the areas of energy, water, chemicals and resource consumption and waste generation in order to reduce our negative impact on the environment.

Media

We shall provide the media with accurate and timely information regarding our social, ethical and environmental initiatives whenever possible.