Our organizational principles

We are a global company that understands the benefits of combining scale with frontline empowerment.

Across our business and brands we share a number of ambitions, values, management principles, governance processes and standards.
In our entrepreneurial culture we believe we should generally assign responsibility, authority and accountability close to the customer and front line.
That said, our top management has responsibility for overall strategy and allocation of capital; senior leadership selection, development and compensation; governance, including definition of certain standards and compliance management, risk management, delegation of authority and audit; reporting; and corporate communication.
In addition, we share processes and resources where we can leverage our size and scope (e.g., treasury, tax, key financial processes, IT infrastructure, payroll, benefits, sourcing).
Carlson also offers the opportunity to share best practices across regions and brands (e.g., in the areas of frontline service excellence, marketing, real estate) and to pursue a richer set of career opportunities. Our functional leaders are responsible to ensure this happens.